The Rear End

Twitter Is Not Dumb

most people talking about Twitter don’t seem to get it

Mike Paulus, illustrated by Beth Czech |

Let’s just get this out of the way right now: I like Twitter.* I use it every day at work, and besides finding it tremendously useful for my job, I just like it. It’s fun. And no matter how many cheap, off-base “Twittertracker” gags Conan O’Brien makes, I’ll stand by my affection for the service.

When discussing Twitter, most journalists (and most beer-buzzed barroom loudmouths for that matter) boil it down to two things. The first thing cited is inane, masturbatory ramblings about one’s self, usually made by a celebrity, and how stupid all that is. They are right about this. Shaquille O’Neal’s’s Twitter feed is utterly insane. I, too, dislike people (no matter how famous) who babble on and on about their mundane life. But this kind of thing is nothing new – and the internet has been making masturbatory self-aggrandizing as easy as 1-2-3 for over a decade now. So who cares if people are doing it on Twitter, too?

When talking about Twitter, anyone talking about how stupid a post like “OMG this bagel is rocking my world, off to work LOLZ” is … well, they’re kind of missing the point. The people who are realizing Twitter’s potential are not the people who care about what’s on Ashton Kutcher’s mind, and they’re not the people just using Twitter to talk about themselves. They’re using Twitter to listen as well as talk. And they’re listening to important stuff.

The other thing most journalists now cite when discussing Twitter is Iran. You heard about Iran and Twitter, right?

The one useful thing most people cite when discussing the service is the role it played in last month’s turbulent Iranian presidential election. See, when Iran held their elections in June, all hell broke loose. As in, the armed forces were called in to do some unrest settling. In an effort to control their national image, the Iranian government jammed cell phone communication and text messages, and they blocked access to social networking sites like Facebook. But Twitter emerged as a way for people right there in the middle of it all to tell the world what was happening. That was awesome.


But. This really had very little to do with Twitter. At least, the basic concept of how Twitter works is not what made it so useful in Iran. Like many web utilities, Twitter was designed to be fiddled with by other people and customized and incorporated into other web-based stuff. As Harvard Law School’s Jonathon Zittrain has stated on his blog, “The very fact that Twitter itself is half-baked, coupled with its designers’ willingness to let anyone build on top of it to finish baking it, is what makes it so powerful.” This also makes is hard for an oppressive governments to control Twitter.

So basically, the random everywhere-ness of Twitter made it pretty difficult for Iran to stop its flow of news. Short of shutting down the country’s internet access, there wasn’t much they could do. But again, this has nothing to do with how Twitter works – it has to do with how it’s delivered, which is not unique to Twitter.

So as far as I’m concerned, anyone citing the role the social network played in Iran last month as “a good thing about Twitter” doesn’t quite understand what’s going on. The way people used Twitter was phenomenal, but really, it could have happened to any ol’ social networking service that Oprah had plugged and made gigantic at just the right time.

None of this surprises me. Anything new and big on the internet is rarely fully understood by anyone swimming in traditional mainstream media. So my advice is to look a little deeper before you write something like Twitter off as the time-waster dujour. You might be missing out on something cool.